Your Rights

Waiora Healthcare's Consumer Rights

You and family's rights information will be easily available to you so that you and all staff understand the Health and Disability Commissioner's Code of Rights and the importance of them.

Waiora Health Care PHO will treat all consumers of our services equally and with a strong sense of empathy, dignity and regard to individual rights needs and wishes without discriminating against :
- age (from 16 years)
- colour
- disability
- employment status
- ethical belief (lack of religious belief)
- ethnic or national origins
- family status
- marital status
- political opinion
- race
- religious belief
- sex (includes childbirth and pregnancy)
- Sexual orientation.
The Health and Disability Website www.hrc.co.nz will give you more information on Human Rights in New Zealand.

Procedure

The Code is monitored through the implementation of consumer satisfaction surveys.

We also encourage you to use our Complaints Procedure and the Advocacy Policy.

Related Information

Waiora Services

Waiora Healthcare have a number of services directed at improving the health of Maori, Pacific Island and other high needs groups within Waitakere City.

B4 School Check

The B4 School Check is a free wellness check for four-year-olds. It aims to identify and address any health, behavioural, social, or developmental concerns which could affect a child's ability to get the most benefit from school, such as a hearing problems or communication difficulty.

Care Plus

Care Plus targets people with high health needs due to chronic conditions, acute medical or mental health needs, or terminal illness.

One Heart Many Lives

One Heart Many Lives is a cardiovascular primary prevention programme, which targets Maori and Pacific men aged 35 years and older.

more services